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Mission Diverse

Making Diversity Our Mission

Cross Cultural Communication Training

Cross-cultural communication training equips employees, leaders, and managers with skills needed to successfully navigate today’s global world. Providing you and your employees with skills to understand and communicate effectively across different cultures. As well as avoiding conflicts arising from cultural differences, avoiding misunderstandings, misinterpretations, and conflicts arising from cultural differences.

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Cross Cultural Communication Training Staff Team

What is Cross-Cultural Communication?

Cross Cultural Communication training is a comprehensive program designed to enhance understanding and effectiveness in communication between individuals from diverse cultural backgrounds. It equips participants with the knowledge, skills, and strategies needed to navigate cultural differences, communicate respectfully, and foster inclusivity in various professional settings.

Benefits of Cross Cultural Communication Training for Employees.

Employees develop a deeper understanding and appreciation of diverse cultures, enabling them to work effectively with colleagues, clients, and stakeholders from different backgrounds.

Training equips employees with the skills to navigate cultural differences, adapt their communication styles, and effectively convey their messages across cultures. This leads to clearer and more successful communication outcomes.

Through training, employees learn to recognize and mitigate potential misunderstandings caused by cultural differences. They gain strategies for resolving conflicts and building stronger relationships across cultural boundaries.

Cross Cultural Communication training encourages collaboration and cooperation among diverse team members. Employees learn to appreciate the strengths and contributions of colleagues from different cultural backgrounds, leading to more effective teamwork.

With increasing globalization, organizations are operating in diverse international markets. Employees equipped with Cross Cultural Communication skills can navigate these markets more effectively, build relationships, and seize global business opportunities.

Understanding and respecting customers’ cultural backgrounds is crucial for delivering exceptional service. Cross Cultural Communication training helps employees communicate more effectively with customers from different cultures, leading to improved customer satisfaction and loyalty.

Benefits of Cultural Communication Training for Managers, Leaders & HR Departments.

Managers and leaders often encounter conflicts arising from cultural differences. Cross Cultural Communication training equips them with strategies to identify and address these conflicts in a culturally sensitive and constructive manner, leading to better outcomes and stronger relationships.

Cultural intelligence refers to the ability to adapt and interact effectively in multicultural environments. Training enhances managers’ and leaders’ cultural intelligence by equipping them with the knowledge and skills to understand and navigate cultural nuances, leading to improved global business outcomes.

HR departments equipped with Cross Cultural Communication skills can effectively attract and recruit diverse talent. They can create inclusive job postings, conduct unbiased interviews, and assess candidates’ cultural fit, contributing to a more diverse and inclusive workforce.

Managers and leaders gain the skills to lead and motivate diverse teams more effectively. They learn to understand and appreciate different cultural perspectives, adapt their leadership styles, and foster a collaborative and inclusive work environment.

Cross Cultural Communication training enables managers and leaders to navigate cultural differences and promote collaboration among team members from diverse backgrounds. This leads to enhanced teamwork, better decision-making, and increased productivity.

Cultural Communication Training Outline

  • Communication Styles
  • Cross-Cultural Etiquette and Protocol
  • Cultural Sensitivity in Global Business
  • Overcoming Stereotypes and Biases
  • Inclusive Language
  • Cultural Competence Building
  • Training is customised based on specific organisational needs

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Client Testimonials

Cleo and the team at Mission Diverse delivered a brilliant session for their Microaggression Training day for our team. The session was informative, fun and allowed us to have challenging yet useful conversations in a safe space. The considered structure of the day meant a significant volume of information was communicated to us, without it feeling overwhelming or draining. Considering the amount of information there was to take in, it didn’t feel draining. This training has given our organisation us a lot of food for thought and made us feel more confident in bringing positive action into our organisation.
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Hannah A.
Breathe Arts Health Research
Following the Bar Council’s recommendation that chambers engage in Microaggression Training, we researched providers and found Mission Diverse. Their website seemed to tick all the boxes we were looking to cover and having spoken to Cleo Morris on the telephone, I felt confident that Mission Diverse would be able to offer a course that covered our needs. It didn’t disappoint. Both members and staff attended the session which was engaging and inclusive and Cleo herself was first class in the way she presented. We will definitely use Mission Diverse again where appropriate and I’m delighted to recommend them to any other organisation looking for Microaggression Training.
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Vicki K.
Francis Taylor Building

Who can benefit from Cross Cultural Communication training?

Cross-Cultural Communication training is beneficial for individuals and organisations across various sectors and industries. It is valuable for professionals working in multinational corporations, government agencies, educational institutions, healthcare settings, nonprofit organisations, and any other context that involves interacting with diverse populations. It is relevant for employees at all levels, from frontline staff to senior executives, seeking to enhance their cultural competence and communication skills.

Learning Outcomes:

  • Enhanced communication skills across cultures
  • Improved ability to adapt communication styles to diverse audiences
  • Greater empathy and sensitivity towards cultural differences
  • Recognition and reduction of stereotypes and biases
  • Enhanced conflict resolution skills in multicultural contexts
  • Strengthened ability to build relationships across cultures
  • Improved teamwork and collaboration in diverse teams
  • Increased cultural competence and global mindset
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Why is Cultural Communication Important to Address in the Workplace?

It’s important to remember microaggressions can take many forms, including but not limited to, derogatory comments, assumptions, and behaviours that communicate hostility, disrespect, or prejudice towards a person based on their protected characteristics. Because microaggressions are subtle, they often go unnoticed by the people who are unaffected by them, meaning those who are affected do not receive the support they need.

Microaggressions can create a hostile work environment and contribute to a culture of discrimination, which can negatively impact employee morale and productivity. Additionally, microaggressions can cause emotional harm to employees, leading to increased stress, anxiety, and even physical health problems.

Cross Cultural Communications Training FAQ

Cross Cultural Communication Training refers to a program or workshop that aims to develop participants’ skills and knowledge in effectively communicating and interacting with individuals from diverse cultural backgrounds. It provides insights into cultural differences, communication styles, and strategies to foster understanding and collaboration across cultures.

Cross Cultural Communication Training is essential in today’s globalized and diverse world. It helps individuals and organizations navigate cultural differences, avoid misunderstandings, and build stronger relationships across cultures. By promoting cultural awareness and sensitivity, the training fosters inclusive and effective communication, which is vital for success in multicultural environments.

However, for victims of microaggressions these types of behaviours are far from trivial and the often persistent nature of them will eventually take its toll. All forms of discrimination are unacceptable in the workplace and if microaggressions are not taken into account, you may be missing an factor in your efforts to combat discrimination in the workplace, and it could lead to legal problems down the line.

Cross Cultural Communication Training is beneficial for individuals and organizations working in diverse settings. It is valuable for employees at all levels, including managers, leaders, HR professionals, and team members. The training can benefit anyone who interacts with people from different cultures, whether internally within an organization or externally with clients, customers, or partners.

Yes, Cross Cultural Communication Training can be customized to cater to the specific needs and cultural contexts of different industries or organisations. Training providers often work closely with clients to understand their unique challenges and develop tailored content that addresses industry-specific cultural nuances, communication requirements, and diversity issues.

If you and your company is looking for more specific diversity and inclusion training, you’re in the right place!

At Mission Diverse we offer a mix of training and consulting services that support a range of protected characteristics.

We also produce bespoke training and consulting programmes and workshops to meet the unique needs of your organisation.

Below we have detailed our other available training services. If you don’t see what you’re looking for, thats absolutely fine, just contact us and we’ll put together a bespoke diversity and inclusion training session for you.  

Our other Training Services


Cross Cultural Communication Training can be delivered through various formats, including in-person workshops, virtual training sessions, webinars, or a combination of different methods. The mode of delivery depends on factors such as the geographical distribution of participants, organisational preferences, and the availability of technology.

Our Training is delivered face-to-face, with facilitated full and half-day training that includes:

  • Interactive workshops.
  • Focus group facilitation & analysis
  • Group exercises.
  • Lived experience learning.
  • Open safe space discussions.

At Mission Diverse we believe in connecting companies with communities. Unlike some organisations, we are a non-profit company, who use the money you pay us for our training programmes, to reinvest in our Local Community Employability and Enterprise programmes.

Our employability and enterprise programmes provide education, mentoring and personal development training to people from underrepresented and disadvantaged communities. By doing this we hope to provide those from underrepresented communities with the necessary skills and knowledge to enter entrepreneurship and the workplace (…or maybe come and work in your company!).

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